Education and information...
the power of knowledge

Welcome to NARDA!

NARDA's mission is to provide the power of knowledge to independent retailers and servicers through progressive education, information and services, with friendly and prompt service.



Interviewing Techniques That Work - Part 4:  Sell or No Sell



By Otto Papasadero

In the previous articles of this series, we have covered most of the necessary details and techniques involved in the interviewing and hiring of a new team member. At this point in the process, no more than three candidates are likely to be finalists in the competition to get the position on your team. Therefore, the next step involves a sell or no-sell situation.

So far, the interview has been a buying and selling situation, with the interviewer and the candidate being both buyers and sellers. It's now time for the interviewer to assess the desirability of the candidate. If the candidate is not particularly qualified, the interviewer does not need to make as much of an effort to sell the opportunity as would be necessary to attract a more qualified candidate.

The selling process should provide the following information to the candidate. If the candidate is not completely familiar with the company, or has not had the opportunity to view the company’s website or read the literature about it, take time to describe the history, size and business philosophy of the company. The interviewer should point out in a positive but not exaggerated manner the possible future of the company and how it might provide opportunity for its employees. Point out how the candidate's qualities would be mutually beneficial to him or her and the company.

At this point, the position being filled should be described in detail, including daily tasks, activities and responsibilities. Give the candidate the opportunity to ask details about the job specifics at this time.

Next, present the details concerning salary and benefits. Discuss the applicant's salary needs and relate these needs to what is being offered for this position. Explain in a positive manner the benefits package, including information about any health, dental or life insurance; vacations and sick leave; retirement and profit-sharing plans; use of company vehicles; special employee purchase or user programs; and educational programs and opportunities. 


 Read the full article in the Members Only section

The Original Blue Book - Major Appliance Job Rate Guide was written and developed by Dean Landers. Mr. Landers wanted more options and features for his original product so he partnered with Service Company Solutions to create a more functional product. By combining the "Blue Book" with the innovative MPH engine, we have been able to create a more comprehensive "Blue Book". This new book includes both standard and premium appliances and has a more extensive listing of product codes and always up-to-date parts integration.

The book is only $149.95 and includes both standard and premium brands. For ordering details click here.

RRetailers, Servicers, Suppliers: A Call for Industry Participation

For more than 75 years, the North American Retail Dealers Association has been the voice of independent appliance, electronics, bedding and furniture retailers. Through education, representation and a host of benefits, NARDA has worked diligently for all retailers.

Here’s how you can help both the industry and your own enterprise: NARDA is now moving forward into new areas and seeks volunteers that can give an hour or less each month to help guide the association. Please indicate your interest and you will be contacted and given more information.

Your name:

Contact number:

NARDA also is asking you to identify the areas in which it can assist you and your business. Whether it is legislation, education, legal services, publications, repair service or cloud-based services, please indicate which issues are most important to you. The very best suggestions will receive a $100 gift card.

Please express your willingness to volunteer and suggestions to

Social Networking
facebookother (2).gif 


2011 CODB Survey Now Available
For ordering details
click here.

Members Renew Online!!

To login to the Members Only section to update your information and renew your membership use the email associated with your organization's personal contact. Your password has not changed. If you are having difficulties signing in please contact NARDA,


North American Retail Dealers Association
222 South Riverside Plaza, Suite 2100
Chicago IL 60606
Phone: 312.648.0649 or 800.621.0298 (US Only)
Fax: 312.648.1212

Powered by Wild Apricot Membership Software