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the power of knowledge

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NARDA's mission is to provide the power of knowledge to independent retailers and servicers through progressive education, information and services, with friendly and prompt service.



Remove 'Blockers' to Keep Top Performers


By Eric Herrenkohl

Anyone who has ever had a garden or engaged in any level of do-it-yourself landscaping understands the need for two essential characteristics – patience and decisiveness. You need patience – and perhaps a certain measure of confidence and faith – that what you’ve planted will take root and grow. On the other hand, you need decisiveness and the ability to remove plants that fail to grow and thrive as expected, even the ones you’re really attached to emotionally and financially. If you’ve ever bought a $300 Chinese maple tree and watched it slowly wither away, you know how that feels.

I was struck by the parallels between gardening and the basic tenets of effective leadership during a recent conversation I had with Bobby Ukrop, former CEO of the legendary Ukrop’s Super Markets grocery store chain from 1998 to 2010 in Richmond, Va., and currently CEO and president of Ukrop’s Homestyle Foods. During my wide-ranging conversation with Ukrop on his vast experiences as a leader, I asked him if he would do anything differently given the opportunity to revisit past decisions. His answer was surprising and enlightening.

First, he said that in hindsight he would have “moved good people around” more often and not kept them in “silos.” But even more than seeding other functions and departments with his star performers, Ukrop said he’d have spent less of his time and energy working to help poor performers succeed.

 Read the full article in the Members Only section

The Original Blue Book - Major Appliance Job Rate Guide was written and developed by Dean Landers. Mr. Landers wanted more options and features for his original product so he partnered with Service Company Solutions to create a more functional product. By combining the "Blue Book" with the innovative MPH engine, we have been able to create a more comprehensive "Blue Book". This new book includes both standard and premium appliances and has a more extensive listing of product codes and always up-to-date parts integration.

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RRetailers, Servicers, Suppliers: A Call for Industry Participation

For more than 75 years, the North American Retail Dealers Association has been the voice of independent appliance, electronics, bedding and furniture retailers. Through education, representation and a host of benefits, NARDA has worked diligently for all retailers.

Here’s how you can help both the industry and your own enterprise: NARDA is now moving forward into new areas and seeks volunteers that can give an hour or less each month to help guide the association. Please indicate your interest and you will be contacted and given more information.

Your name:

Contact number:

NARDA also is asking you to identify the areas in which it can assist you and your business. Whether it is legislation, education, legal services, publications, repair service or cloud-based services, please indicate which issues are most important to you. The very best suggestions will receive a $100 gift card.

Please express your willingness to volunteer and suggestions to

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2011 CODB Survey Now Available
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North American Retail Dealers Association
222 South Riverside Plaza, Suite 2100
Chicago IL 60606
Phone: 312.648.0649 or 800.621.0298 (US Only)
Fax: 312.648.1212

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