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NARDA's mission is to provide the power of knowledge to independent retailers and servicers through progressive education, information and services, with friendly and prompt service.

                  

NARDA NEWS

Delivering the Goods

 

 

By Otto Papasadero
 

It has been some time since we discussed the importance and details of providing your customers with efficient and professional merchandise delivery options. Fast and efficient product delivery is being heavily promoted by online retailers such as Amazon and by big-box retailers in our category including Lowe’s and Home Depot.

In this article, we will focus on a very important aspect of customer contact and service – the actual delivery of the merchandise. Let me remind you of three basic premises that apply to the warehouse and delivery operations of many home goods retailers.

First Premise – Retailers can warehouse and deliver their own merchandise for less than it would cost to have it done by an outside company.

Second Premise – Most retailers do not operate their warehouse and delivery functions professionally.

Third Premise – Very few retailers take advantage of the marketing and promotional opportunities available from their warehouse and delivery services.


  Read the full article in the Members Only section

The Original Blue Book - Major Appliance Job Rate Guide was written and developed by Dean Landers. Mr. Landers wanted more options and features for his original product so he partnered with Service Company Solutions to create a more functional product. By combining the "Blue Book" with the innovative MPH engine, we have been able to create a more comprehensive "Blue Book". This new book includes both standard and premium appliances and has a more extensive listing of product codes and always up-to-date parts integration.

The book is only $149.95 and includes both standard and premium brands. For ordering details click here.

RRetailers, Servicers, Suppliers: A Call for Industry Participation

For more than 75 years, the North American Retail Dealers Association has been the voice of independent appliance, electronics, bedding and furniture retailers. Through education, representation and a host of benefits, NARDA has worked diligently for all retailers.

Here’s how you can help both the industry and your own enterprise: NARDA is now moving forward into new areas and seeks volunteers that can give an hour or less each month to help guide the association. Please indicate your interest and you will be contacted and given more information.

Your name:

Contact number:

NARDA also is asking you to identify the areas in which it can assist you and your business. Whether it is legislation, education, legal services, publications, repair service or cloud-based services, please indicate which issues are most important to you. The very best suggestions will receive a $100 gift card.

Please express your willingness to volunteer and suggestions to bob.goldberg@sfnr.com.

                        
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North American Retail Dealers Association
222 South Riverside Plaza, Suite 2100
Chicago IL 60606
Phone: 312.648.0649 or 800.621.0298 (US Only)
Fax: 312.648.1212
Email: nardasvc@narda.com

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