How to Help Your Retail Employees Evolve So They Can Create Exceptional Customer Experiences
By Bob Phibbs, The Retail Doctor®
Editor’s note: We chose to run this timely article because it further discusses the issue of apathy as it relates to that of the salesperson. The Sales Talk series devotes more than half of its space discussing relationships from both the sales associate’s and customer’s perspective, with the emphasis placed on that of the salesperson. Stay tuned for the remaining Sales Talk articles to follow.
Read the full article in the Members Only section
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RRetailers, Servicers, Suppliers: A Call for Industry Participation
For more than 75 years, the North American Retail Dealers Association has been the voice of independent appliance, electronics, bedding and furniture retailers. Through education, representation and a host of benefits, NARDA has worked diligently for all retailers.
Here’s how you can help both the industry and your own enterprise: NARDA is now moving forward into new areas and seeks volunteers that can give an hour or less each month to help guide the association. Please indicate your interest and you will be contacted and given more information.
NARDA also is asking you to identify the areas in which it can assist you and your business. Whether it is legislation, education, legal services, publications, repair service or cloud-based services, please indicate which issues are most important to you. The very best suggestions will receive a $100 gift card.
Please express your willingness to volunteer and suggestions to firstname.lastname@example.org.
2011 CODB Survey Now Available
For ordering details click here.
Members Renew Online!!
To login to the Members Only section to update your information and renew your membership use the email associated with your organization's personal contact. Your password has not changed. If you are having difficulties signing in please contact NARDA, Nardasvc@narda.com.