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Delivering the Goods:  Part 3



By Otto Papasadero

In the previous article in April’s NARDA E-Newsletter about professional delivery, we discussed the importance of selecting the right person to be on a delivery team. The article also included a list of important duties involved in being an effective driver.

In this article, we will include a similar list to develop a job description for the helper’s position. Note that the list is similar to the one suggested for the driver but is also complementary so that an effective delivery team can be formed. Once again, just as in the case of the driver’s position, the candidate for the helper’s position should be a people person who could become a driver or a salesperson.


1.      Assists driver in meeting promised delivery window to the customer.

2.      Inspects merchandise that is tagged and ready for delivery. Assists in delivery preparation. All merchandise is inspected and any damages are repaired or the item is replaced before attempted delivery. Reports damage to driver. Assists opening merchandise and preparation (when applicable) after completing daily delivery stops.

3.      Loads truck in stop order, verifying correct items under the direction of the driver. Merchandise is properly wrapped, loaded and secured, eliminating the possibility of damage during delivery. Brings merchandise with problems to the attention of the driver for his or her review. The truck is on the road within 30 minutes of its scheduled start time each day.

4.      Assists in the operation of the vehicle in a safe manner, obeying all traffic laws. The helper is always outside the cab when the vehicle is being parked and/or backing up. Unloads and carefully sets up merchandise in a timely and professional manner. Assists the driver to operate the vehicle according to all traffic laws. Takes pride in serving the customer with a high level of professionalism and respect. Strives to deliver all merchandise in excellent condition, performing all applicable delivery services.

  Read the full article in the Members Only section

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RRetailers, Servicers, Suppliers: A Call for Industry Participation

For more than 75 years, the North American Retail Dealers Association has been the voice of independent appliance, electronics, bedding and furniture retailers. Through education, representation and a host of benefits, NARDA has worked diligently for all retailers.

Here’s how you can help both the industry and your own enterprise: NARDA is now moving forward into new areas and seeks volunteers that can give an hour or less each month to help guide the association. Please indicate your interest and you will be contacted and given more information.

Your name:

Contact number:

NARDA also is asking you to identify the areas in which it can assist you and your business. Whether it is legislation, education, legal services, publications, repair service or cloud-based services, please indicate which issues are most important to you. The very best suggestions will receive a $100 gift card.

Please express your willingness to volunteer and suggestions to

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North American Retail Dealers Association
222 South Riverside Plaza, Suite 2100
Chicago IL 60606
Phone: 312.648.0649 or 800.621.0298 (US Only)
Fax: 312.648.1212

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